Terms of Service
1. Seller and contact
VixHosting is operated by VixVoid, a Swedish sole proprietorship ("VixVoid", "we", "us" or "our").
Organisation number: 20040508-8113
Address: Håkantorpsgatan 120, 724 76 Västerås, Sweden
Telephone: +46 72 513 18 65
Email: [email protected]
2. Service and agreement
We provide web- and game-server-related hosting services. The service scope, resources, price and billing period are shown in the product description and order confirmation. The agreement is made when we confirm your order. Where payment is required before delivery, we begin the service once payment has been approved.
Provisioning normally starts automatically after payment. For server products, a separate game-panel account is created using your billing email. This account has its own password; use the account-setup link sent by email to create it.
3. Price, VAT and payment
The applicable price and currency are shown before you order. VixVoid is currently exempt from charging VAT under the Swedish small-business VAT exemption. No VAT is charged while that exemption applies. If our tax status changes, VAT may be applied as required by law.
Payments are processed by the payment method selected at checkout. We do not store card details. If payment is not made, we may restrict, suspend or terminate the service after notice to you and in accordance with applicable law.
4. Recurring services and cancellation
A product described as recurring renews automatically for the billing period shown at checkout. You are responsible for checking the next renewal date and amount in the client area.
You may request cancellation in the client area or by contacting us. Cancellation takes effect at the end of the paid billing period unless stated otherwise. It does not normally refund a started billing period and does not limit any statutory withdrawal right or other mandatory consumer right.
5. Consumer right of withdrawal
If you are a consumer, you normally have a 14-day right of withdrawal from the date the agreement is made. To withdraw, send us a clear statement at [email protected] before the withdrawal period ends. You may use the Swedish Consumer Agency's withdrawal form, but you do not have to.
Hosting may begin immediately after payment. If you expressly request performance during the withdrawal period, you may have to pay an amount proportionate to the service supplied before you withdraw. The right of withdrawal can end only when the service has been fully performed and the legal conditions for this have been met.
For a valid withdrawal, we refund amounts due without undue delay and no later than 14 days after receiving your notice, using the same payment method unless you expressly agree otherwise.
6. Your responsibilities and permitted use
You are responsible for your content, software, configuration, backups, activity and account security. You may not use the service for unlawful activity, unauthorised access, malware, network attacks, spam, copyright infringement, or activity that harms the service, other customers or third parties.
We may take proportionate action, including restriction or suspension, where necessary for security, operations, or to stop prohibited use. We will give notice where circumstances permit.
7. Operations, backups and support
We aim to provide a stable service but do not guarantee uninterrupted or error-free availability unless a separate written service-level agreement applies. Maintenance, security measures, third-party failures and events beyond our reasonable control may affect availability.
You must keep your own backups unless a specific backup feature is included with your product. After a service is cancelled or terminated, server data and any backups are normally deleted within 30 days. Download your data before the service ends. Contact [email protected] for support.
8. Faults, complaints and liability
Tell us about a fault as soon as reasonably possible so that we can investigate and, where appropriate, remedy it. These terms do not limit rights granted by mandatory consumer law.
To the extent permitted by law, we are not liable for indirect loss, data loss or consequential loss. This does not apply to intentional misconduct, gross negligence, personal injury, or liability that cannot legally be limited.
9. Privacy
Our processing of personal data is described in the Privacy Policy.
10. Disputes and changes
We aim to resolve complaints directly with you. Swedish consumers may also contact the National Board for Consumer Disputes (ARN), arn.se. Swedish law applies, without limiting mandatory consumer protections in your country of residence.
We may change these terms for objective reasons, such as legal or service changes. For material changes to an ongoing recurring service, we will notify you in reasonable time before they take effect.